Payment Posting & Follow-up
Payments posted accurately within 24 hours. Every denial appealed immediately. Every dollar your practice earned is collected — or formally written off with documented justification.
Payment Posting & Follow-up — What We Do
Payment posting is more than recording what came in — it's the moment we identify discrepancies, discover underpayments, and flag denials for action. Our team posts all EOBs and ERAs within 24 hours of receipt, reconciling every line against the submitted claim.
Denied claims are captured the same day they appear on an ERA or in a payer portal. Each denial is categorised by reason code and routed to our denial management team, which files appeals with supporting documentation within payer-specific deadlines.
For balances that move to patient responsibility, we generate clear, compliant statements and manage any payment plan arrangements. Our zero-tolerance approach means no claim is silently written off — every denial is worked until it is either paid, appealed to exhaustion, or formally documented as uncollectable.
What's Included
- ERA and EOB posting within 24 hours
- Underpayment identification and recovery
- Denial capture from all payer portals daily
- Denial categorisation and appeal routing
- Appeals filed within payer deadlines
- Patient statement generation
- Payment plan management
- A/R ageing reports and escalation workflows
Questions About This Step?
Our billing specialists are available to walk you through exactly how we handle payment posting & follow-up for your specific specialty and payer mix.
Talk to a Specialist View Full Process OverviewOur 5-Step Billing Process
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